Avem nevoie numai de adresa dumneavoastră de e-mail pentru a vă oferi un ghid detaliat. Vom lua legătura cu dumneavoastră într-o secundă.
As a result of your use of the website flymedi.com (hereinafter referred to as the "Website"), we may require you to provide us with your personal data, so that you have the possibility to use the services provided through the Website. The word "personal data" means any data that enables a person to be identified, which includes your family name, first name, email address, telephone numbers, sensitive personal data, health data and data relating to your transactions on the Website, detail of your orders and subscriptions, all information about you that you choose to provide us with.
3. Identity of the entity responsible for collecting data
The entity responsible for collecting and processing your personal data is the company Flymedi, a Dutch Simplified Joint Stock company registered with the Registry of Trade and Companies of Amsterdam under the number …. , whose head office is located at … (hereinafter referred to as "us" or "we").
4. Collecting personal data
The legal basis of our processing of your personal data is the following: The legitimate interest resulting from your voluntary provision of your personal data when visiting the Website and/or requiring information on our services, as these data are aimed at enabling us to better answer to your information requests about our Services; Your consent to our use of social network cookies, advertising cookies and Google Analytics cookies, as set forth in article "Cookies"; Processing is necessary for the performance of the contract to which you are party for purposes of using our services on our Website. Your personal data is processed to meet one or several of the following requirements:
5. Recipients of the collected data
The only persons who have the right to access to your personal data are our personnel, the services in charge of control (including external auditor) and our subcontractors. We may also give access to your personal data to government agencies, for the sole purposes of meeting legal requirements, or to representatives of the law, ministerial officers and organizations responsible for the collection of debts.
6. Transfer of personal data
Your personal data will not be exchanged with, transferred or rented to any third party. Besides, we also inform you that we may share with or disclosed to third-parties your data in an anonymized form so that you may not be identified, for statistical purposes.
7. Personal data storage period
Data concerning current and potential customer management: Your personal data shall be stored no longer than the time strictly necessary for the management of our commercial relations with you. However, any data providing the proof of a right or a contract and that must be stored in compliance with a legal obligation shall be so for the period stated by the legislation currently in force. With regard to possible promotion operations towards customers, their data may be stored for a period of 10 (ten) years from the end of the commercial relations with them. Personal data relating to potential customers may be stored for a period of 10 (ten) years from their collection or the last contact from the potential customer. Beyond that ten-year period, we may contact you again to find out if you still wish to receive commercial solicitations. Management of opt-out systems: All information taking into account your right to object shall be stored for at least 10 (ten) years from the exercise of this right. Cookies: The term of storage of the cookies set forth in article "Cookies" is 12 (twelve) months.
We inform you that we take all necessary precautions, as well as all appropriate organizational and technical measures, to maintain the security, the integrity and the confidentiality of your personal data, including to prevent that they be distorted or damaged and that any unauthorized third-party access to them.
Cookies are often encrypted small lines of text that are stored in your web browser. They are created when a user’s browser is loading one website: this website sends information to the browser which creates a text file. Each time the user is visiting this website, the browser retrieves this file and sends it to the website’s server. There are various types of cookies which do not have the same purposes: Technical cookies are used throughout your browsing, in order to facilitate it and to carry out some of the functions. A technical cookie may be used, for instance, to memorize the answers you provided in a sign-up form or preferences relating to the language or the presentation of an internet site when such options are available. We use technical cookies. Social network cookies may be created by social platforms for purposes of enabling web designers to share their website content on said platforms. These cookies may be used by social platforms for purposes of tracking net surfers’ visit on the relevant website, whether they use or not these cookies. We hereby inform you that we do not use social network cookies. However, should we decide to use them in the future, we will inform you in advance, so that you may have the possibility to consent or not to their placement. Advertising cookies can be created not only by the website users are visiting, but also by other websites which provide advertisements, announcements, widgets or any other element on the displayed page. In particular, these cookies enable the use of the retargeting technique which is a marketing model whose purpose is to propose advertisements to the internet user that are adapted specifically for them. We hereby inform you that we do not use advertising cookies. However, should we decide to use them in the future, we will inform you in advance, so that you may have the possibility to consent or not to their placement. We use Google Analytics, an audience analysis statistics tool that generates a cookie that enables us to measure the number of visits to our Website, the number of page views and visitors' activity on the Website. Your IP address is also collected to determine the city you are connecting from. This cookie is placed only with your consent. You have the possibility to accept them or to refuse them. To all intents and purposes, you can refuse the installation of cookies in your browser settings. However, this refusal could prevent you from using the services offered on the Website.
10. Access to your personal data
In compliance with the Law and the GDPR, you have the right to access, rectify and delete any information concerning you. You can exercise this right and have the information concerning you by contacting us at the: Postal Address: … Persons the data of which are processed on the basis of our legitimate interest, as specified in article "Collecting personal data", are reminded that they have the possibility to object to the processing of their personal data at any time. We may however carry on with this processing if there are legitimate reasons for it that should prevail over your rights and freedoms or if it is required in order to establish, exercise or defend our rights before courts.
11. Portability of your personal data
You have a right to portability of the personal data you have entrusted to us, understood as the data you have actively and deliberately declared when accessing to and using our Services. You are reminded that portability right does not apply on data that were processed on another basis than consent or the execution of a contract between us. This right may be exercised free of charge, at any time, including when closing your account on the Website, so that you may recover and store your personal data. In this context, we shall provide your personal data, by any appropriate means, in an open standard, currently used and machine-readable format, in compliance with the state of art.
12. Submission of a complaint before a supervisory authority
13. Restriction of processing
You have the right to obtain restriction of your personal data’s processing where one of the following applies: - Within the period of verification that we carry out, if you contest the accuracy of your personal data; - When the processing of these data is unlawful et you request the restriction of this processing, instead of erasing your data; - When we no longer need your personal data, but you require their maintenance for the exercise of legal claims; - Within the period of verification of the legitimate interests, if you have objected to the processing of your personal data.
17. Entry into force
Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. BY ACCESSING OR USING THIS WEB SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THIS WEB SITE.
Flymedi is a service platform which purpose is the provision of a marketplace for medical service providers including but not limited to hospitals and clinics (“Providers”). The Providers themselves are responsible of the mentioned services. Flymedi still act only as a marketplace. Flymedi does not provide medical services itself. The information provided on Site including the information provided by the Providers and other third parties cannot replace a medical consultation, medical treatment or a medical examination and shall not be used to independently decide whether to commence or terminate a medical treatment. You are entitled to choose which Provider to make an appointment with. Flymedi provide a catalog of Providers ranked automatically with the most objective information and without interference of Providers. In order to rank the Providers, Flymedi operates an algorithm with up to date certain criterias obtained from you and Providers. By this way, Providers evaluate the level of their medical services, programs and prices; and you may compare the terms of the Providers and make better decisions for choosing the relevant Provider. Flymedi does not assign you with a specific Provider, it simply provides a list consisting of most suitable Providers based on specific needs of you and advise the relevant Provider with an above mentioned ranking algorithm. If you make an appointment through the Site, you acknowledge and agree that you are entering into a direct relationship with the Provider, and that Flymedi does not provide, and has no responsibility or liability of any kind for, the services provided by the Provider or the actions or inaction of such Provider. Although Flymedi endeavor to locate reputable and qualified Providers, you further acknowledge and agree that Flymedi does not recommend, endorse or make any representations or warranties regarding the Providers or Services and has no responsibility, liability or obligation of any kind for the accuracy, completeness or other aspects of the information provided by such Providers, whether on the Site or otherwise, or for the relationship between you and the Provider.
Please follow the below publishing rules:
You may end your legal agreement with Flymedi at any time for any reason by deactivating your accounts and discontinuing your use of the Services.
We may suspend or terminate your accounts or cease providing you with all or part of the Services at any time for any reason, including, but not limited to, if we reasonably believe: (i) you have violated these Terms, (ii) you create risk or possible legal exposure for us; or (iii) our provision of the Services to you is no longer commercially viable. We will make reasonable efforts to notify you by the email address associated with your account or through the Services the next time you attempt to access your account.
In all such cases, the Terms shall terminate, including, without limitation, your license to use the Services, except that the unterminated sections.
Nothing in this section shall affect Flymedi's rights to change, limit or stop the provision of the Services without prior notice, as provided above.
These Services are operated and provided by Flymedi. If you have any questions about these Terms, please contact us via firstname.lastname@example.org.
Please read our payments and cancellation policy before booking an appointment. While booking any appointment on our website you can always make a cancellation whenever you want, but please read these terms and conditions carefully. Also, note that the details of the appointment will not be shared with irrelevant third parties. A cancellation policy is the regulation that determines the conditions of payments and and refunding terms in the certain. You must notify Flymedi as soon as possible if cancellation is required as below terms and conditions.
Books 6 and 7 of the Dutch Civil Code (Burgerlijk Wetboek) regulate sales transactions, including distance selling, e.g., online, telephone, and fax in the Netherlands. The Code applies to any company doing business with customers in the Netherlands, regardless of where the company is located.
Also The object of Directive 2002/65/EC - Distance Marketing of Financial Services Directive (DMFSD) is to approximate the laws, regulations and administrative provisions of the EU States concerning the distance marketing of consumer financial services. In the case of contracts for financial services comprising an initial service agreement followed by successive operations or a series of separate operations of the same nature performed over time, the provisions of this DMFSD shall apply only to the initial agreement.
As per DMFSD, Flymedi shall ensure that appropriate measures exist to allow a consumer:
- to request cancellation of a payment where fraudulent use has been made of his payment card in connection with distance contracts,
- in the event of such fraudulent use, to be re-credited with the sum paid or have them returned.
In this regard, when you make an appointment with one of the Providers, you may be asked to provide a credit card for capturing a down payment on behalf of the selected Provider. Flymedi processes Deposit or Down Payment of payments via a third party payment provider, in order to secure the appointment.
Flymedi will communicate and charge the respective down payment amount from you and keep it in its non-interest-bearing trust account until: (a) Either you cancel the treatment, or (b) The Provider has requested the down payment from Flymedi.
The down payment will be refunded for good cause in full if: (a) Provider determines that you are not eligible for the treatment; (b) Provider determines that you are not eligible for travel; (c) In case of force majeure or (d) In case of death.
Cancellation fees are calculated based on the date you made the payment, cancellation request and appointment date. All cancellations must be made directly with Flymedi, not third party Providers.
As per DMFSD, the consumer shall have a period of 14 calendar days to withdraw from the contract without penalty and without giving any reason. However, this period shall be extended to 30 calendar days in distance contracts relating to life insurance covered by Directive 90/619/EEC and personal pension operations.
The period for withdrawal shall begin:
- either from the day of the conclusion of the distance contract, except in respect of the said life assurance, where the time limit will begin from the time when the consumer is informed that the distance contract has been concluded, or
- from the day on which the consumer receives the contractual terms and conditions, if that is later than the date referred to in the first indent.
The Company, in addition to the right of withdrawal, may provide that the enforceability of contracts relating to investment services is suspended for the same period provided for in this paragraph.
The right of withdrawal shall not apply to:
(a) financial services whose price depends on fluctuations in the financial market outside the suppliers control, which may occur during the withdrawal period, such as services related to:
- foreign exchange,
- money market instruments,
- transferable securities,
- units in collective investment undertakings,
- financial-futures contracts, including equivalent cash-settled instruments,
- forward interest-rate agreements (FRAs),
- interest-rate, currency and equity swaps,
- options to acquire or dispose of any instruments referred to in this point including equivalent cash-settled instruments. This category includes in particular options on currency and on interest rates;
(b) travel and baggage insurance policies or similar short-term insurance policies of less than one month's duration;
(c) contracts whose performance has been fully completed by both parties at the consumer's express request before the consumer exercises his right of withdrawal.
This paragraph shall be without prejudice to the right to a reflection time to the benefit of the consumers that are resident in those the company where it exists, at the time of the adoption of DMFSD.
If the consumer exercises his right of withdrawal he shall, before the expiry of the relevant deadline, notify this following the practical instructions given to him by means which can be proved in accordance with national law. The deadline shall be deemed to have been observed if the notification, if it is on paper or on another durable medium available and accessible to the recipient, is dispatched before the deadline expires.
Reservations paid by wire transfer, online payment, cash deposit, or money order/traveler's check/cashier's check will be refunded via bank transfer. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.
The cancellation terms should apply, if you decide to cancel giving no further explanation to Flymedi: (i) You may cancel the appointment free of charge at the latest 3 months prior to the appointment or 14 days after the appointment made(at least until 1 month before the appointment date); Provider determines that you are not eligible for the treatment; Provider determines that you are not eligible for travel; In case of force majeure as article 38 of this Terms; or In case of death in case the Services have not been rendered by the Provider.
You may cancel the appointment with a cancellation fee of 8% of the operation amount prior 14 days to the appointment with no further explanation.
You may reschedule the appointment up to 12 months from the appointment free of charge prior 14 days to the appointment or if: (i) Provider determines that you are not eligible for the treatment; (ii) Provider determines that you are not eligible for travel; or (iii) In case of force majeure.
A cancellation is considered late when the appointment is cancelled less than the time periods mentioned above, before the appointed. A no-show is when a patient misses an appointment without cancelling. In either case, Flymedi will charge you the full operation fee.
Cancellation must be by filling out and signing Cancellation Request Form. If you wish to review, cancel or reschedule an appointment, you should download the Cancellation Request Form here and send via e-mail to email@example.com and follow the instructions therein.