Cookie policy

Cookies are small text files that a website stores in your browser when you visit it. Each time you return, the browser sends the file back to the site that created it, which is how a site can recognise your browser, keep a visit going from one page to the next, or remember a setting such as your language. In this policy, "cookies" also covers similar technologies that store or read information on your device, such as local storage, pixels and scripts. The declaration on this page shows the type of each entry it lists.

We use cookies to make the site work, to remember your settings, to measure how the site is used, and to run and measure our marketing, which includes personalising content and ads and providing social media features. Some information about your use of the site is shared with the analytics, advertising and social media partners named on this page, who may combine it with other information you have given them or that they have collected from your use of their services.

Some cookies are set by flymedi.com itself. These are first-party cookies, such as the one that keeps your session and the one that remembers your language. Others are set by the services we use on the site: our analytics, advertising and customer-management tools, our payment provider and embedded video players. These are third-party cookies, and the provider controls what the cookie does and how long it lasts. The declaration on this page names the provider of every cookie it finds.

The entity responsible for this site and for the personal data it processes is Flymedi. Its full details and the addresses to contact it are in our privacy policy.

When you first visit flymedi.com, a banner from our consent manager, Cookiebot, asks which categories of cookies you accept. You can allow all, deny all, or choose category by category. Strictly necessary cookies are set without asking, because the site cannot run without them. Preference, statistics and marketing cookies are set only after you have accepted their category. Your choice is stored in a consent cookie, so the banner does not reappear on every visit, and the declaration shows the consent ID and the date that go with it. Please quote both if you contact us about your consent.

Our consent manager sorts every cookie it finds into one of the categories below. The declaration on this page lists each cookie by name, with its provider, its purpose, its type and the longest it can stay on your device. That list is generated automatically from a scan of the site and is regenerated after each new scan, so it is the current record and is not repeated here. Each category is explained below, with the providers found on this site.

• Necessary. Set by default, no consent needed.
• Preferences. Set only with your consent.
• Statistics. Set only with your consent.
• Marketing. Set only with your consent.
• Unclassified. Not yet assigned to a category.

Necessary cookies

These keep the site working: the session cookie that carries your visit from page to page, the cookie that stores your consent choice, a check that your browser accepts cookies, protection against automated traffic on the services we embed, and the cookies our payment provider, Stripe, needs to process a card payment. They are set without consent and cannot be switched off in the banner. You can still block them in your browser, but parts of the site may then stop working. Providers found on this site include Flymedi, Cookiebot, Stripe, Cloudflare, HubSpot and Google.

Preference cookies

A first-party cookie remembers the language version of the site you chose, so you are not asked again on your next visit. Without it, the site returns to its default language each time you arrive. It is set only if you accept the preferences category.

Statistics cookies

These tell us how the site is used: which pages are visited, in what order, from which kind of device, and where visitors run into problems. We use HubSpot, Amplitude and a performance-monitoring service, New Relic, for this, and the data is used to understand patterns of use and improve the site. If you submit a form, HubSpot can link the visits recorded under its cookie to the contact record it creates for you. The declaration also lists a Stripe entry in this category, set by its payment tools. These cookies are set only if you accept the statistics category.

Marketing cookies

These are set by the advertising and measurement services we use: Google, for Google Analytics and Google Ads, Meta, Microsoft Advertising and HubSpot. They record that you visited the site and what you did there, so that we can tell whether a campaign led to a visit or an enquiry, and so that the ads you see on other sites and platforms can be based on your interests. Pages with an embedded YouTube video can also set YouTube's cookies. Marketing cookies are set only if you accept the marketing category, and you can withdraw that at any time.

Unclassified cookies

A small number of cookies found by the scan have not yet been assigned to a category, either because the provider has not documented them or because we are still confirming what they do. They appear in the declaration under this label until they are classified.

Session cookies are deleted when you close your browser. Persistent cookies stay until they expire or until you delete them. The longest each cookie can stay is shown in the declaration on this page, next to the cookie's name. Because that list is regenerated after each scan, the periods are stated there and nowhere else, so that this page can never show two different figures for the same cookie.

You can change your mind at any time, in one of these ways:

• On this page. Use the "Change your consent" or "Withdraw your consent" link in the declaration. The banner reopens and you can pick the categories again.
• In your browser. Every major browser lets you delete the cookies already stored, block cookies from particular sites, or block all cookies, in its privacy or security settings. If you block the necessary cookies, parts of the site may not work.
• With the providers directly. Google, Meta and Microsoft each offer ad-preference controls in your account with them, where you can limit personalised advertising across the sites and apps they serve.

Withdrawing consent stops those cookies from being set from that point on, and the categories you have declined stay declined in this browser until you change them again or delete the consent cookie. Consent is stored in the browser where you gave it, so each browser and each device asks separately.

If you are in a region where the law gives you the right to opt out of the sale or sharing of personal information, the declaration also shows a "Do not sell or share my personal information" control, and your choice there applies in the same way.

Some cookies contain or generate an identifier that counts as personal data, because it can single out your browser or device. How we process personal data, on what legal basis, who receives it, how long we keep it and what rights you have, including the right to object and the right to complain to a supervisory authority, is set out in our privacy policy. Your consent to the statistics and marketing categories is one of the legal bases listed there. Some of the providers named on this page are based outside the European Economic Area and may process data there.

We update this page when the cookies we use, or the services behind them, change. The declaration is regenerated automatically after each scan of the site, so the list of cookies can change before this text does. When the two differ, the declaration is the current record.

The list below is generated by our consent manager. It names every cookie this site sets, what it is for and how long it lasts, and it updates itself when the site changes. The same panel is where you change or withdraw your consent.