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Please read our payments and cancellation policy before booking an appointment. While booking any appointment on our website you can always make a cancellation whenever you want, but please read these terms and conditions carefully. Also, note that the details of the appointment will not be shared with irrelevant third parties. A cancellation policy is the regulation that determines the conditions of payments and and refunding terms in the certain. You must notify Flymedi as soon as possible if cancellation is required as below terms and conditions.
Books 6 and 7 of the Dutch Civil Code (Burgerlijk Wetboek) regulate sales transactions, including distance selling, e.g., online, telephone, and fax in the Netherlands. The Code applies to any company doing business with customers in the Netherlands, regardless of where the company is located.
Also The object of Directive 2002/65/EC - Distance Marketing of Financial Services Directive (DMFSD) is to approximate the laws, regulations and administrative provisions of the EU States concerning the distance marketing of consumer financial services. In the case of contracts for financial services comprising an initial service agreement followed by successive operations or a series of separate operations of the same nature performed over time, the provisions of this DMFSD shall apply only to the initial agreement.
As per DMFSD, Flymedi shall ensure that appropriate measures exist to allow a consumer:
- to request cancellation of a payment where fraudulent use has been made of his payment card in connection with distance contracts,
- in the event of such fraudulent use, to be re-credited with the sum paid or have them returned.
In this regard, when you make an appointment with one of the Providers, you may be asked to provide a credit card for capturing a down payment on behalf of the selected Provider. Flymedi processes Deposit or Down Payment of payments via a third party payment provider, in order to secure the appointment.
Flymedi will communicate and charge the respective down payment amount from you and keep it in its non-interest-bearing trust account until: (a) Either you cancel the treatment, or (b) The Provider has requested the down payment from Flymedi.
The down payment will be refunded for good cause in full if: (a) Provider determines that you are not eligible for the treatment; (b) Provider determines that you are not eligible for travel; (c) In case of force majeure or (d) In case of death.
Cancellation fees are calculated based on the date you made the payment, cancellation request and appointment date. All cancellations must be made directly with Flymedi, not third party Providers.
The period for withdrawal shall begin:
- either from the day of the conclusion of the distance contract, except in respect of the said life assurance, where the time limit will begin from the time when the consumer is informed that the distance contract has been concluded, or
- from the day on which the consumer receives the contractual terms and conditions, if that is later than the date referred to in the first indent.
The Company, in addition to the right of withdrawal, may provide that the enforceability of contracts relating to investment services is suspended for the same period provided for in this paragraph.
The right of withdrawal shall not apply to:
(a) financial services whose price depends on fluctuations in the financial market outside the suppliers control, which may occur during the withdrawal period, such as services related to:
- foreign exchange,
- money market instruments,
- transferable securities,
- units in collective investment undertakings,
- financial-futures contracts, including equivalent cash-settled instruments,
- forward interest-rate agreements (FRAs),
- interest-rate, currency and equity swaps,
- options to acquire or dispose of any instruments referred to in this point including equivalent cash-settled instruments. This category includes in particular options on currency and on interest rates;
(b) travel and baggage insurance policies or similar short-term insurance policies of less than one month's duration;
(c) contracts whose performance has been fully completed by both parties at the consumer's express request before the consumer exercises his right of withdrawal.
This paragraph shall be without prejudice to the right to a reflection time to the benefit of the consumers that are resident in those the company where it exists, at the time of the adoption of DMFSD.
If the consumer exercises his right of withdrawal he shall, before the expiry of the relevant deadline, notify this following the practical instructions given to him by means which can be proved in accordance with national law. The deadline shall be deemed to have been observed if the notification, if it is on paper or on another durable medium available and accessible to the recipient, is dispatched before the deadline expires.
Reservations paid by wire transfer, online payment, cash deposit, or money order/traveler's check/cashier's check will be refunded via bank transfer. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.
The cancellation terms should apply: Provider determines that you are not eligible for the treatment; Provider determines that you are not eligible for travel; In case of force majeure as article 38 of this Terms; or In case of death in case the Services have not been rendered by the Provider.
The deposit you paid is non refundable.
You may reschedule the appointment up to 12 months from the appointment free of charge prior 14 days to the appointment or if: (i) Provider determines that you are not eligible for the treatment; (ii) Provider determines that you are not eligible for travel; or (iii) In case of force majeure.
A cancellation is considered late when the appointment is cancelled less than the time periods mentioned above, before the appointed. A no-show is when a patient misses an appointment without cancelling. In either case, Flymedi will charge you the full operation fee.
Cancellation must be by filling out and signing Cancellation Request Form. If you wish to review, cancel or reschedule an appointment, you should download the Cancellation Request Form here and send via e-mail to finance@flymedi.com and follow the instructions therein.