Privacy Policy

As a result of your use of the website flymedi.com (hereinafter referred to as the "Website"), we may require you to provide us with your personal data so that you have the possibility to use the services provided through the Website. The word "personal data" means any data that enables a person to be identified, which includes your family name, first name, email address, telephone numbers, sensitive personal data, health data, and data relating to your transactions on the Website, details of your orders and subscriptions, all information about you that you choose to provide us with.

The purpose of this privacy policy is to inform you about the methods we use to collect and process your personal data, ensuring the utmost respect for your rights. In this regard, we inform you that we collect and process your personal data in compliance with the Turkish Data Protection Law (hereinafter referred to as the "Law"), the regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, effective from 25th May, 2018 (hereinafter referred to as the "GDPR"), the Digital Markets Act (DMA), the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), and the IAB Transparency and Consent Framework.

The entity responsible for collecting and processing your personal data is Flymedi, registered with the Chamber of Commerce under Number 68882173, with its head office located at Jan Weilandlaan 16, 1187SP Amstelveen, the Netherlands, and a branch office at Gazi Güçnar Sok. Uygur İş Merkezi No:4, İç Kapı No:9, Beşiktaş, Istanbul, Turkey (hereinafter referred to as "us" or "we").

The legal basis of our processing of your personal data is the following:

• The legitimate interest resulting from your voluntary provision of your personal data when visiting the Website and/or requiring information on our services, as these data are aimed at enabling us to better respond to your information requests about our Services.
• Your consent to our use of social network cookies, advertising cookies, and Google Analytics cookies, as set forth in the article "Cookies."
• Processing is necessary for the performance of the contract to which you are a party for purposes of using our services on our Website.

Your personal data is processed to meet one or several of the following requirements:

• To manage your access to the Services provided through the Website and their use.
• To carry out operations necessary for the management of customers with regard to the contracts, orders, deliveries, invoices, fidelity programs, follow-up of the customer relations.
• To constitute a file of registered members, users, customers, and prospects.
• To send newsletters, entreaties, and promotional advertisements. In case you do not wish to receive such communications, you have the possibility to opt-out when your data are collected.
• To provide commercial and service use statistics.
• To manage customers’ opinions on products, services, or contents.
• To manage unpaid invoices and possible disputes about the use of our products and services.
• To customize our answers to your information requests.
• To respect our legal and regulatory requirements.

We inform you, when collecting your personal data, whether some of these data are mandatory or optional. Mandatory data are necessary for the provision of the Services. You are free to provide or not provide optional data. We will also inform you of the possible consequences of failure to reply.

The only persons who have the right to access your personal data are our personnel, the services in charge of control (including external auditors), and our subcontractors. We may also give access to your personal data to government agencies, for the sole purpose of meeting legal requirements, or to representatives of the law, ministerial officers, and organizations responsible for the collection of debts. Additionally, in partnership with certain clinics, both their staff and our staff may share images and patient information to assess the patient's condition, particularly via WhatsApp. This sharing of information will be conducted in a secure manner, ensuring that all data protection and privacy regulations are strictly adhered to. The shared information will be used exclusively for medical assessment and treatment purposes, and all parties involved are bound by confidentiality agreements to protect your privacy.

Additionally, Flymedi uses specific tools to process and manage your data:

• HubSpot: When you create a quote on our website, the information is captured in HubSpot, where it is edited, and coordination assignments are managed. Privacy Policy
• Semrush: For search engine optimization and marketing analytics, enabling us to understand better and target our audience. Privacy Policy
• Ahrefs: For backlink analysis and SEO performance, assisting in improving our online presence. Privacy Policy
• Hotjar: For website behavior analysis, helping us understand user interactions and improve the user experience. Privacy Policy
• Winston AI: For advanced AI-driven analysis to enhance our data processing capabilities. Privacy Policy
• Capcut: For video editing and content creation purposes. Privacy Policy
• Canva: For designing and creating visual content. Privacy Policy
• Elevenlabs: For advanced AI voice generation and editing. Privacy Policy

Your personal data will not be exchanged with, transferred to, or rented to any third party. However, we may share your data in anonymized form for statistical purposes.

Data concerning current and potential customer management: Your personal data shall be stored no longer than the time strictly necessary for the management of our commercial relations with you. However, any data providing the proof of a right or a contract and that must be stored in compliance with a legal obligation shall be so for the period stated by the legislation currently in force. Regarding possible promotion operations towards customers, their data may be stored for 10 (ten) years from the end of the commercial relations with them. Personal data relating to potential customers may be stored for a period of 10 (ten) years from their collection or the last contact with the potential customer. Beyond that ten-year period, we may contact you again to find out if you still wish to receive commercial solicitations. Management of opt-out systems: All information taking into account your right to object shall be stored for at least 10 (ten) years from the exercise of this right. Cookies: The term for storage of the cookies set forth in the article "Cookies" is 12 (twelve) months.

We inform you that we take all necessary precautions, as well as all appropriate organizational and technical measures, to maintain the security, integrity, and confidentiality of your personal data, including preventing them from being distorted, damaged, or accessed by unauthorized third parties.

Cookies are often encrypted small text lines stored in your web browser. They are created when a user’s browser is loading one website: this website sends information to the browser which creates a text file. Each time the user visits this website, the browser retrieves this file and sends it to the website’s server. There are various types of cookies that do not have the same purposes:

• Technical cookies are used throughout your browsing, in order to facilitate it and to carry out some of the functions. A technical cookie may be used, for instance, to memorize the answers you provided in a sign-up form or preferences relating to the language or the presentation of an internet site when such options are available. We use technical cookies.
• Social network cookies may be created by social platforms for the purposes of enabling web designers to share their website content on said platforms. These cookies may be used by social platforms for purposes of tracking net surfers’ visit on the relevant website, whether they use or not these cookies. We hereby inform you that we do not use social network cookies. However, should we decide to use them in the future, we will inform you in advance, so that you may have the possibility to consent or not to their placement.
• Advertising cookies can be created not only by the website users are visiting, but also by other websites which provide advertisements, announcements, widgets, or any other element on the displayed page. In particular, these cookies enable the use of the retargeting technique which is a marketing model whose purpose is to propose advertisements to the internet user that are adapted specifically for them. We hereby inform you that we do not use advertising cookies. However, should we decide to use them in the future, we will inform you in advance, so that you may have the possibility to consent or not to their placement.
• We use Google Analytics, an audience analysis statistics tool that generates a cookie that enables us to measure the number of visits to our Website, the number of page views, and visitors' activity on the Website. Your IP address is also collected to determine the city you are connecting from. This cookie is placed only with your consent. You have the possibility to accept or refuse them. To all intents and purposes, you can refuse the installation of cookies in your browser settings. However, this refusal could prevent you from using the services offered on the Website.
• We also use Cookiebot, a service that helps manage cookies and ensure compliance with privacy regulations. For more information about how Cookiebot handles your data, please refer to their privacy policy.

In compliance with the Law and the GDPR, you have the right to access, rectify, and delete any information concerning you. You can exercise this right and have the information concerning you by contacting us at the:

• Email Address: contact@flymedi.com
• Head office (Netherlands): Jan Weilandlaan 16, 1187SP Amstelveen
• Branch office (Turkey): Gazi Güçnar Sok. Uygur İş Merkezi No:4, İç Kapı No:9, Beşiktaş, Istanbul

Persons whose data are processed on the basis of our legitimate interest, as specified in the article "Collecting personal data," are reminded that they have the possibility to object to the processing of their personal data at any time. We may, however, continue this processing if there are legitimate reasons for it that should prevail over your rights and freedoms or if it is required in order to establish, exercise, or defend our rights before courts.

You have a right to portability of the personal data you have entrusted to us, understood as the data you have actively and deliberately declared when accessing and using our Services. You are reminded that the portability right does not apply to data that were processed on another basis than consent or the execution of a contract between us. This right may be exercised free of charge, at any time, including when closing your account on the Website, so that you may recover and store your personal data. In this context, we shall provide your personal data, by any appropriate means, in an open standard, currently used and machine-readable format, in compliance with the state of art.

You are informed that you have a right to submit a complaint before a supervisory authority that is competent in the Member State in which your ordinary residence, your place of work, or the place in which the infringement of your rights was committed if you consider that the personal data processing under this Privacy Policy is a violation of the applicable regulations. This complaint submission may be exercised without prejudice to other legal action before any administrative or judicial court. In fact, you also have a right to effective administrative and judicial redress if you consider that the personal data processing under this Privacy Policy violates the applicable regulations.

You have the right to obtain restriction of your personal data’s processing where one of the following applies:

• Within the period of verification that we carry out if you contest the accuracy of your personal data.
• When the processing of these data is unlawful and you request the restriction of this processing, instead of erasing your data.
• When we no longer need your personal data, but you require their maintenance for the exercise of legal claims.
• Within the period of verification of the legitimate interests if you have objected to the processing of your personal data.

We reserve the right, at our sole discretion, to modify this Privacy Policy, in whole or in part. Any changes will be effective from the time of publication of the new Privacy Policy. Your use of the Website after the changes have been implemented implicitly expresses your acknowledgment and acceptance of the new Privacy Policy. Otherwise, and if the new Privacy Policy does not suit you, you must no longer use the Services.

By opting-in to use WhatsApp, you agree to the following terms and conditions:

• You agree to use WhatsApp only for lawful purposes and in accordance with these terms and conditions.
• You acknowledge that you are responsible for any information or content that you share or transmit through WhatsApp and that you will not use WhatsApp to harass, defame, threaten, or harm others.
• You agree to comply with all applicable laws, regulations, and guidelines related to the use of WhatsApp, including but not limited to privacy laws.
• You acknowledge that WhatsApp may collect certain personal information about you, such as your phone number and contacts, and that this information may be used to provide you with WhatsApp's services.
• You agree that WhatsApp may use your personal information for marketing purposes, including sending you promotional messages and advertising.
• You understand that WhatsApp may share your personal information with third-party service providers that assist in providing WhatsApp's services.
• You acknowledge that WhatsApp may make changes to these terms and conditions from time to time and that your continued use of WhatsApp constitutes acceptance of any such changes.

We are present on various social networks and platforms to communicate with you and provide updates on our services. Be aware that your data might be processed outside the European Union/European Economic Area, often for market research and advertising purposes. Usage behavior and interest profiles can be created, which can then be used for targeted advertising. Cookies may be used to store user preferences and behaviors, especially if you are logged into these networks.

We only link to our company profiles on our website. When clicking these links, data is transmitted to the respective social network servers. If logged into the social network, this visit may be recorded in your user account.

We have limited control over the data processing by these social networks. However, we receive usage statistics and engagement metrics from them. For more detailed information on their data processing practices, please refer to their privacy notices linked below.

If we process your personal data through our social media profiles (e.g., via communication), you retain the rights mentioned in this privacy notice. You can contact us using the details provided above for any data processing concerns. For issues specific to the social network provider, contact them directly. We will assist where possible.

For specific privacy practices and opt-out options, see the privacy policies of the respective networks:

• Facebook: Privacy Information, Opt-Out
• Instagram: Privacy Information
• LinkedIn: Privacy Information, Opt-Out
• X: Privacy Information, Opt-Out
• Google: Privacy Information, Opt-Out
• YouTube: Privacy Information
• Pinterest: Privacy Information
• Trustpilot: Privacy Information

This Privacy Policy came into force in 2019 and was last updated in 2026.