How reviews work
Where a review on Flymedi comes from, what it holds, and what the site does with it once it is published.
- Approved reviews only
- Newest first
Where a review comes from
A review is written by a patient about one clinic, and where they told us, about one treatment as well. It stays attached to that clinic: a review never moves to another one and is never counted twice.
What a review holds
- An overall rating out of 10
- Separate ratings for staff, facilities, location and value
- A title and the patient's own text
- The name the patient chose to show, and the country they travelled from
- The date the review was written
What gets published
Only approved reviews reach the site. One that has not been approved is absent rather than hidden: it is not counted, it does not reach a FlymediScore, and it is not in the page a clinic's profile serves.
Published reviews are shown newest first. The order is by date and by nothing else, so neither the rating a review gave nor the clinic it is about changes where it lands.
Counts, scores and Trustpilot stay apart
The FlymediScore is not the Trustpilot rating and not the number of reviews. We never merge the three into a single figure.
A clinic with no published reviews has no FlymediScore, and we show no score rather than a zero.
Three rating systems, kept apart
The FlymediScore is the average of the overall ratings that patients gave a clinic, on a 10-point scale. We do not weight it, adjust it or add an editorial opinion to it.
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