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Know Your Rights As An International Patient

As an international patient, you have rights. When you plan to get any medical treatment in a foreign country, it is essential to know your rights. 

No matter where you go to get treatment, every healthcare provider should observe a health care ethic that respects both local and international patients' unique situation. 

We know that patients' rights may differ in different countries, and many states have different models, but they are some universal rights that patients are entitled to. 

As a Medical Travel Agency, FlyMedi has always been dedicated to supporting good, safe, and appropriate medical outcomes. Below are some healthcare rights you should expect once you, as an international patient, get in agreement with FlyMedi: 

ALSO READ: Why Choose Flymedi?

You have the right to information

When it comes to the right to information, every international patient has a right:

To adequate, relevant information about the nature, cause of illness, provisional/confirmed diagnosis, proposed investigations and management, and possible complications. This information is explained at the level of a patient's understanding and in a language known to them. 

To request and receive, before treatment, an accurate and complete estimate of your medical care or treatment charges.

To receive information about all prescribed medications, including their names and alternative names as they may be known by in your country of residence, their normal actions and potential side-effects may apply to you.


To ask and be informed about the clinic or hospital, including accreditation status, experience in performing recommended procedures and services, performance results or outcomes, and access to appropriate technology. 

To know the name and professional status of the physician who is responsible for their care. You should know about this information before you leave your home country so that you can have enough time to do your research about the doctor. 

To review your medical records, receive a copy of your medical records and other health-information documents. 

You have the right to choice

When it comes to the right to choose, every international has the right: 

To receive timely and prioritized consultations, surgery and treatment, and timely response to requests and inquiries when you have work and travel constraints.

To have a family member or a friend, as a support person, present during examinations, tests, and meetings with your doctors –whether consultations are done online or in person. 

To make decisions about your medical care. This includes giving informed consent before any medical intervention; receiving information about any proposed treatment procedure or medication you need to enable such informed consent, or refusing a treatment course.

To seek a second opinion or referral to other specialists; and leave the hospital, even against doctors' advice, to the extent permitted by law.

You have the right to confidentiality 

When it comes to the right to confidentiality, privacy, and human dignity, every international patient has the right: 

To receive treatment considerate and respectful of your values and beliefs, without regard to one's nationality, gender, language, race, color, sexual orientation, religion, medical diagnosis, and mental or physical disability. 

To receive evaluation and treatment in confidence and privacy. This includes all written and electronic records, during case discussion, consultation, examination, and treatment except where reporting is required by law.

To receive evaluation and treatment in medical care facilities that guarantee privacy during personal care, examinations, and treatment.

You have the right to complaint

If things don't go the way you expected them to, you have the right to make a complaint about any aspect of the hospital or clinic's care, treatment, or service. 

Before the procedure commences, you have the right to be informed of available resources for resolving disputes, grievances, and conflicts, such as ethics committees, patient representatives. 

You have the right to be treated with respect

All patients have the right to be treated respectfully by their doctors, nurses, and any medical staff. This means that their proper names have to be addressed without undue familiarity, to be listened to when they have a question, and receive an appropriate response.

All patients have the right to receive courteous attention from all personnel when they request help, understanding that other patients may have similar or more urgent needs.

This content is edited by Flymedi Medical Editors in October 2020.

Comments (1)
Breniesha Naidu
Oct 17, 2020

I was searching for liposuction and fat transfer procedure and came across many places that offer this accross Europe. I'm from the UK and they don't offer fat transfer here. I sent an enquiry to Flymedi and was soon contacted by a coordinator via email. I'm not the type off person to go into something with my eyes closed, so I've done alot of research into the procedure. My consultant also put me at ease with any doubts I had. I was very happy with the quote and eventually felt that I was happy to go ahead with the procedure in Turkey. My surgery was scheduled for the 21 July 2020. I had to do some tests before my procedure and was accompanied by another consultant, who was very helpful indeed. I did find the language a huge barrier. I wasn't sure how I was going to communicate with the hospital staff, if my consultant wasn't around. My surgery was scheduled for 21 July at 8pm. I was slightly nervous at it being so late. I was told not to eat anything 8 hours b4 my surgery. I reached my room at the hospital by 6pm. I was told previously that the person performing my surgery was a professor and was very skilled at these surgeries. I started to panic when the surgeon didn't arrive by 8pm. He arrived 2 & half hours later and none off my consultants could explain why this was the case. When the surgeon arrived, he said he was stuck with other procedures.. Botox &, rhinoplasty??!! Surely there was allocated times for surgeries?? The surgeon however, was nice enough & spoke good English. The marking was done & i didn't actually explain properly what i wanted done & how much fat I wanted transferred. So the pre-op was quite rushed. I would have preferred to have an appointment beforehand to sit down at ease & discuss the outcomes etc.. Anyways, once we were ready for the operation, i was poked terribly because the nurses couldn't find my veins. I usually have this problem. They were very unsympathetic and didn't seem to care that I was in pain. My arms were bruised terribly as a result. I came out off theatre eventually around 3am. I was very drowsy & cold. The nurse brought in something to eat, but left it on the table, a distance away from me. I had to request for pain medication. I felt the after care was simply awful. I received a post op check up about 3 days later & was released. My buttocks were heavy & soar. I was unusually bloated & couldn't move about much. Upon initial conversation with my consultant, he told me that I was going to get an extra compression garment & 2 massages. It was included in my package. I didn't get either & had to pay for my extra garment. Once I returned to London i was extremely unwell & bloated still for at least 2 weeks after. I've not spoken to either off my consultants, since i left Turkey, as none off them have messaged to check on how I'm doing. On week 3,i had to be admitted into hospital in London, as i had an abscess burst in my buttocks, due to the fat transfer. It was most uncomfortable. Thankfully the Doctors in the UK were brilliant. My blood count was also terribly low & i had to have a blood transfusion. The doctors here were horrified at how low my blood count was. It was the reason I was feeling so rubbish after my surgery. It took a long time for me to get back on my feet. My experience with Flymedi was extremely disappointing. I would not opt to use them again.


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